818-485-0385

DELIVERY AND PICKUP

All regular prices are for a 6 hour rental term, all rentals over 5 hours will be charged according to the number of hours rented. Earliest deliveries start from 8am on the day of the event and can range to the customers desired delivery time. Pickups can range up to 2 hours after the desired pickup time. It is required to have at least a 2-hour window for delivery and pickup so drivers can make deliveries on time, otherwise, delivery and pickup times are NOT GUARANTEED. Latest pickup time is at 9 pm. If the event goes late into the night it is recommended to choose the overnight option, which we will than pickup the following morning between 8am – 12pm.

Delivery: Delivery is included for all inflatables to our regular delivery area.(See “Delivery areas” category on our website for fees for farther locations. Delivery times should be arranged about 1-2 hours before the start of your event, however, deliveries will be made between 8AM and your reservation time (this is necessary in order to meet all customers’ requested reservation times). The person who made the reservation or who made payment must be present during the time of delivery to sign for the rental. Customer is required to check the rented unit and all tie downs before the driver leaves because there is no guarantee that the driver can return before the pick up time.

Pickup: Pickup’s will begin from your requested time, and not before, but can range up to 2 hours after (since drivers have more than one order, they may be delayed). If you are finished using the bouncers before the pickup time, you may simply unplug the unit until the driver arrives for pickup. If the driver is running late or should anything happen you will be contacted immediately to be notified.

Setup: Inflatables can be setup on grass, concrete, asphalt, indoor, or sand. It is the Customer’s responsibility to make sure there is a large enough space for setup. Customer is responsible for measuring their setup area to make sure it will fit. If, upon delivery time, Party & Event Rentals discovers there is not enough space for setup, then a cancellation fee may be applied up to the full amount of the rental. Hills or slight inclines in setup location should be a maximum of 5 degrees. Gates and walkways have to be a minimum of 3.5 feet wide for all inflatables.

Steps: Customer MUST inform Party & Event Rentals of any steps present to the area of setup. Maximum of 20 steps allowed for Bounce Houses, 10 steps for larger inflatables. If steps surpass maximum allowed there will either be a Delivery Fee applied or reservation will be cancelled and a cancellation fee will be applied.

Water Slides: Water slides require a regular garden hose (not provided) within range of the setup area. Water slides DO NOT come with mats or any cushions to be placed under the pool area, if customer wishes to place mats for extra cushion, they need to provide it during the delivery time. Water should be turned off when the water slide or slip n slide is not being used.

Tables & Chairs : Delivery of these items is only “curbside delivery”. The items will be dropped off at the renter’s address, but not set up. Setup of these items is entirely the renter’s responsibility. We ask that the items be prepared for pick-up just as they were dropped off; that is to say that all tables, chairs and tents should be folded and stacked as they were dropped off.

 

SITE PREPARATION

Customer must make sure setup site is ready, (i.e. lawns mowed, vehicles/obstacles out of the way, animal feces removed, setup location cleared) before driver is scheduled to arrive. If the site is not ready or accessible when the driver arrives, or if rented equipment cannot be moved directly on site (extra handling involved) the customer may be charged an additional delivery fee. If site is not prepared driver might be forced to leave and reschedule your delivery at a later time, in which case a delivery fee might be applied.

Underground Utilities: Please be ready to inform driver of the existence of any underground utilities (i.e. phone lines, gas lines, septic system, etc.), that may interfere with the ability to stake and/or anchor equipment. Customer assumes responsibility for any damage to underground equipment, or landscaping resulting from equipment installation. It is recommended you contact DIG ALERT at 8-1-1 or 800-422-4133 before our arrival.

PAYMENT

Deposit: A deposit amount of 20% is required when placing an order through our website.  Remaining balance must be paid in cash upon delivery if only deposit if payed.  If customer wants to pay total rental fee with Credit card then full amount must be paid during booking process.

Credit Card: All major credit cards are accepted. If name on the credit card is different than the person making reservation, and the credit card owner will not be present to sign for rental, than a Credit Card Authorization form will be required to be filled out and sent in for reservation to be accepted.

Check: We do NOT except checks.

Cash: The most preferred method of payment is C.O.D. (Cash on Delivery). Customer can decide to pay remaining balance with COD.

 

CANCELLATION POLICY

If customer decides to cancel their reservation, they must do so at least 72 HOURS (3 days) before their reservation day. If customer cancels their order within 72 hours of their reservation date, a cancellation fee may be applied. If customer cannot get a hold of company, or has called after business hours, it is still the customers responsibility to leave a message in the company’s messaging system about cancelling their reservation or sending an email to info@partyandeventrenals.com regarding the cancellation.

RAIN POLICY: In case of rain or severe weather conditions (high winds exceeding 20mph) during your rental date, customer is allowed to cancel the same day as delivery without any cancellation fee (also pertains to forecasts with probabilities of rain or high winds greater than 50% likelihood). Customer MUST CALL and cancel before 9am on the day of the event. If customer cancels the order, it will be canceled for the rest of the rental period with no guarantee that Party & Event Rentals can deliver if weather conditions get better.

If customer decides to go ahead with the order even though the weather forecast says it will rain, but it is not actually raining at the time, than we will go ahead and deliver the order. However, if it does start to rain during the rental time, Party & Event Rentals reserves the right to cancel the order, due to safety concerns, with NO refund provided.

During rain/inclement weather, it is unsafe for anyone to play inside the inflatables, therefore we do cancel orders during raining/inclement weather days. However, since people do have events and parties that are usually planned out weeks/months before, we give customers the option to deliver the order or cancel it for days that are predicted to rain.

It is the customer’s responsibility to call Party & Event Rentals to cancel their order or go through with it during these rain/inclement weather days before 9am . If customer decides to cancel order once Party & Event Rentals driver has already arrived at their location, than Party & Event Rentals reserves the right to charge customer a cancellation fee for not contacting before delivery and for making our driver do the labor work and drive out to your location.

 

ELECTRICITY RESPONSIBILITY

NOTE: Providing adequate electricity is solely the customers responsibility. Customer must make sure there are an adequate number of electrical outlets, with sufficient power, to keep the units working properly. If there are no electrical outlets available at the setup location (i.e. parks, fields, parking lots), than a Generator will be required.

Electricity Outlets: Electricity outlets must be capable of providing a dedicated minimum of 15 Amps for each blower. Make sure the electric outlet you intend to use is equipped with a Ground Fault Circuit Interrupter (GFCI, most new electric outlets are). Please check all electricity outlets you plan to use for MJR equipment to ensure there will be an adequate supply of electricity. Insufficient electricity can create major problems during the course of the rental period (i.e. setup delays, constant deflation), therefore, we urge all customers to make preparations and exam electricity outlets to make sure they will provide sufficient electricity.

Extension Cords: Please be ready to provide extension cords to drivers if the setup location is further than 25 feet away from the outlet you plan to use. Party & Event Rentals drivers DO NOT carry extension cords. However, if customer REQUESTS one, driver will make sure to carry an extension cord for their order. Any extension cords used must be 3-prong cords that are UL and CE approved and no less than 14/3 gauge.

 

CONCESSION MACHINES

Customer needs to provide a table or stand if not renting the cart. (We do rent concession machines that have their own Carts) along with an extension cord. All concession machines come with all the accessories needed for 50-60 servings. Driver is responsible for instructing customer of the correct operation of the concession machines and customer’s signature of rental agreement is proof of drivers instructions. Party & Event Rentals also provides operation instructions on how to use the machines.

Note: Snow Cone machine rental does not include ice cubes and should be provided by the customer (can be purchased from any supermarket). It is recommended to have about 25-30 pounds of cubed ice for every 50 servings.

SUPERVISION OF INFLATABLES

Customer is responsible for supervising the safety and conduct of all participants using Party & Event Rentals products. Therefore, there should be a responsible and mature adult supervising the operation of the units at all times. Safety of all participants in units is the responsibility of the person supervising. All units come with safety instructions (usually located on the front of the unit), which need to be read and understood by any and all people supervising. Participants inside the units SHOULD NOT, AT ANY TIME, be allowed to do anything that is/are prohibited by the safety rules. Disregard of the safety rules may result in physical injuries and/or additional fees for any food, silly string, or items not allowed.

The responsibility of making children follow guidelines is the adults or parents responsibility.

ONLINE RESERVATION

Order will not be confirmed unless customer goes through the checkout process and a deposit is processed. Once the deposit is processed a confirmation email will be automatically sent to confirm the rental.

NOTE: Customers placing orders within 24 hours of the delivery time MUST call Party & Event Rentals offices at 818-485-0385 to confirm rental. This confirmation call is required to have product prepared for rental and have driver assigned for delivery. Order may be cancelled if customer does not speak to anyone at Party & Event Rentals within the last 24 hours. It is advised to rent over the phone at 818-485-0385 for last minute orders.