818-485-0385

Frequently Asked Questions

Q: Are you insured?

A: Yes, we are fully insured with Riverport Insurance Co. and also deliver to all city parks in our delivery area that allow inflatables.

Q: Does the price include set up and delivery?

A: Yes, we deliver and set-up the inflatables and pick up after the end of your event.  Additional delivery fees may apply (click on “delivery areas” catergory for fees).  All rentals do have a sales tax that will be applied.

Q: Do you deliver to other cities?

A: Yes, we deliever to all cities that are currently listed on our site.

Q: Does the standard 6 hour rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time to play.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 1-2 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 3 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The jump should be clean when you get it. Party And Event Rentals cleans and disinfects after every rental.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Make sure you have a heavy duty extension cord if your power outlet is farther then 10′ of your set-up area.

Q: What if we need to cancel?

A: Please check out ourpolicies page for details.

Q: Do you require a deposit?

A: A minimum deposit of 20% is required when placing an order through our website. Customer must pay CASH upon delivery the remaining balance if only 20% deposit applied during check-out. If you are paying total rental by Credit Card, then Full amount must be paid during check-out.


Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract and safety rules?

A: Yes. click on “terms”  from the home page. Also there is a link in your receipt once you’ve ordered.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

 

 

Still have a question? Call or Write: Info@PartyAndEventRentals.com  818-485-0385